Frequently Asked Questions

I’ve never had to look into care for a loved one before. What should I do first?

Call Vista Care Centers at 330-259-9396. We’ll ask you for some preliminary information. Then, if you agree, we’ll set up a visit from a Vista Care Center nurse to learn more. This visit can take place at the hospital, or at home, depending on your loved one’s current status. We have many options available, and we’ll give you the information you need to make an informed choice.

How do you go about determining the proper level of care for my loved one?

Two considerations are taken into account:

  1. How much medical care and nursing supervision will your loved one need in order to have the best quality of life possible?
  2. How well he or she can manage daily routine activities (e.g., bathing, use of the bathroom, dressing, eating, walking, etc.).

What portion of care at Vista Care Centers will insurance pay?

The answer varies, of course. As a rule, insurance will not pay for routine, custodial care (unless the patient has a long-term care policy). However, an individual who has been in the hospital or had an acute change in condition may be a candidate for skilled nursing or rehabilitation care, which is typically covered by insurance. You will need to obtain pre-authorization for your loved one before he or she can be admitted. Your case manager at Vista Care Centers can help with this and work with the insurance company as needed. In order for a resident’s care to be continued, and he or she has to show improvement, and the insurance companies must be kept apprised of their progress.

What portion of Vista Care Centers services will Medicare pay?

Several considerations come into play when answering this question. Medicaid or private payment covers most of our services. Medicare may pay for some services if skilled nursing care is required and certain specific needs are including. The amount of time over which payment can be made is limited, and . In addition, a minimum three-day hospital stay is required before a patient can be eligible for Medicare payment. A Vista social service worker can help you understand the various regulations.

I have a loved one who is about to become a resident at a Vista Care Centers facility. Are there legal documents I should consider having on her behalf?

Check with your loved one’s attorney about creating Financial Power of Attorney and Advance Directives. Other considerations: a Living Will, and making arrangements in advance for funeral service and burial. The time to talk with your loved one about these issues is now, rather than later.

When can I visit my loved one at Vista Care Centers?

Our visiting hours are flexible. Friends and family are welcome at any reasonable hour; however, we ask them to understand that treatment, therapy or other forms of care may take precedence over their visit. Please don’t interfere when these procedures are taking place.

Can I bring my family member home for a holiday or other short visit?

Here are three things that must be in place before you can do this:

  1. Your loved one’s physician must give his or her approval.
  2. You must have the means to provide the same level of care your loved one receives at Vista.
  3. You need to check with a Vista nurse or social worker about our bed hold policy. A patient who receives Medical Assistance has an annual limit of up to 30 nights of approved leave without losing his or her bed.

Patients receiving rehabilitation or skilled nursing care must not have that care interrupted. You are welcome to celebrate the holidays with your loved one here at Vista Care Centers.

What if my loved one needs to go to the hospital? Will he or she lose her bed at Vista?

For Skilled Nursing patients with Medicaid, a bed will be held for up to 30 days in a calendar year. Medicare patients or their families may pay privately to hold a bed, but Medicare has no provisions for a bed hold when a patient is admitted to the hospital.

My loved one has not adapted well to assisted living. She repeatedly asks to “go home,” even though this is not possible due to her health. What can I do?

The first thing to consider is her mental state. If there is a degree of dementia present, she may have difficulty grasping or even remembering the logical argument as to why she cannot leave, even if it is presented consistently and repeatedly. There are support groups for families dealing with dementia that can help. A Vista social services employee can direct you to one.
If dementia is not involved, then our social services personnel need to know about your situation. They are trained to deal with the specific issues your loved one is dealing with, and can also help you as a family member better cope.
Giving your loved one’s surroundings a more familiar feeling, through the presence of photographs and other personal belongings, can often help bring reassurance. Of course, visiting frequently is also important.